You can tell you are blocked if you cannot access your website, Cpanel, FTP.
Our servers are setup to protect themselves if they perceive a threat by blocking the IP. There are many things which can trigger a block on your server including:
- Entering the wrong username or password multiple times within 5 minutes when logging into the control panel, email, or a password protected area on the website.
- Opening too many connections to the server at one time. For FTP, we recommend setting your FTP program to open no more than 2-3 connections at a time. For email, please set your email client to check email no more often than 5-10 minutes apart. If multiple computers are checking email, please stagger the times they are checking so they are not all trying to check email at the exact same time.
- Several disconnects and reconnects in a short period of time may cause it.
- More than 4 of the temporary blocks in a 24 hour period.
To get your IP unblocked, please contact email@example.com and provide the IP to unblock which you can see by going to www.whatismyip.com from the blocked computer inorder to unblock it.